Refund, Return & Delivery Policy

Boon Hardware aims to supply products accurately and in good condition.

Please inspect your order promptly after delivery and contact us if there is any problem.

1. DELIVERY

Delivery charges and estimated delivery times vary depending on:

• delivery location
• product size and weight
• stock availability
• courier requirements
• special handling requirements

Delivery dates and times are estimates unless specifically agreed otherwise.

Delays may occur due to circumstances outside Boon Hardware’s reasonable control.

2. INSPECTING YOUR ORDER

Customers should inspect products as soon as reasonably possible after receiving them.

Please check for:

• visible damage
• incorrect products
• missing products
• missing parts
• obvious defects

Where possible, retain the original packaging until you are satisfied that the product is correct and in good condition.

3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, incomplete or incorrect item, notify Boon Hardware promptly.

Please provide where relevant:

• order information
• photographs of the product
• photographs of the packaging
• photographs of the damage or defect
• video where useful
• serial/batch details where applicable

We will assess the issue and determine an appropriate resolution.

Depending on the circumstances, this may include:

• replacement
• replacement component
• repair
• exchange
• refund
• other reasonable solution

Where the issue is confirmed to be caused by Boon Hardware, the supplier, manufacturer or delivery process, we will determine the appropriate return or collection arrangement.

4. 14-DAY CHANGE-OF-MIND RETURN

Customers may request a change-of-mind return within 14 days from the date the item is received.

Eligibility is subject to Boon Hardware’s inspection and approval.

To qualify, the product must:

• never have been used
• remain complete
• remain undamaged
• be in resellable condition
• include original packaging where applicable
• include all supplied accessories, manuals, parts and components
• not have been modified, installed or altered

Submitting a return request does not automatically guarantee approval.

Boon Hardware will determine whether the product meets the return conditions after inspection.

5. CHANGE-OF-MIND DELIVERY AND RETURN COSTS

Where a customer returns an item because of a change of mind, the buyer is responsible for:

• the original delivery charge
• return shipping
• return collection
• transportation charges
• handling charges directly related to the return

These charges are not borne by Boon Hardware unless otherwise agreed in writing.

6. REFUND PROCESS

For approved change-of-mind returns, the refund will only be processed after:

1. the product has been returned
2. Boon Hardware has inspected it
3. the product has been confirmed to have never been used
4. the product has been confirmed to be complete and undamaged
5. the product has been confirmed to remain suitable for resale
6. Boon Hardware has approved the return

The refund will normally apply to the approved refundable product value.

Delivery, collection, return transport and other applicable non-refundable service charges may be excluded from the refund.

Refund processing time may depend on the payment method and financial institution.

7. RETURNS THAT MAY BE REJECTED

A return may be rejected if the item:

• has been used
• has been installed
• is damaged
• is incomplete
• has been altered or modified
• is missing important components or accessories
• is missing necessary packaging
• cannot reasonably be resold as new
• has been damaged by incorrect use, installation or handling
• falls within an excluded category disclosed at the time of purchase

8. PRODUCTS THAT MAY NOT QUALIFY FOR CHANGE-OF-MIND RETURN

Certain products may be excluded from change-of-mind returns where clearly stated, including potentially:

• customised products
• specially ordered products
• made-to-order items
• cut-to-size materials
• opened consumables
• products that cannot be resold for hygiene or safety reasons
• clearance items where stated as non-returnable
• products specifically identified as final sale

Any exclusion should be clearly communicated where applicable.

9. ORDER CANCELLATION BEFORE DELIVERY

If you wish to cancel an order, contact Boon Hardware as soon as possible.

If the order has not yet been dispatched or specially committed, we will make reasonable efforts to accommodate the cancellation.

Cancellation may not be possible where:

• the order has already been dispatched
• the product has been specially ordered
• preparation or customisation has begun
• supplier commitments cannot be reversed

10. WARRANTY CLAIMS

Warranty claims are separate from change-of-mind returns.

Where a product includes a manufacturer or supplier warranty, the specific warranty terms will apply.

Warranty generally does not cover:

• misuse
• accidental damage
• incorrect installation
• unauthorised modification
• improper maintenance
• normal wear and tear
• use contrary to product instructions

11. HOW TO REQUEST A RETURN

To request a return, exchange or report a damaged/incorrect product, contact:

Please provide:

• name
• order number
• product
• reason for return
• relevant photographs
• any other information reasonably required to assess the request

12. APPROVAL

All change-of-mind returns are subject to Boon Hardware’s inspection and approval.

Nothing in this policy removes any rights or remedies that cannot legally be excluded under applicable law.