Privacy Policy

Boon Hardware respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains the types of information we may collect, how we use it, and the circumstances in which it may be shared.

1. INFORMATION WE MAY COLLECT

When you use our website, contact us or place an order, we may collect information such as:

• name
• email address
• telephone number
• billing address
• delivery address
• company name
• order information
• payment status
• enquiry details
• customer service correspondence
• account information
• IP address
• browser/device information
• website usage information

We only collect information reasonably required for our business operations, website operation, customer service and order fulfilment.

2. PAYMENT INFORMATION

Payments may be processed through third-party payment providers.

Boon Hardware may not directly store complete payment card details where payment processing is handled by an external payment provider.

Payment service providers process payment information according to their own privacy and security practices.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• process and fulfil orders
• arrange delivery
• communicate about orders
• answer enquiries
• provide customer support
• process returns, exchanges or refunds
• maintain customer accounts
• prevent fraud or misuse
• improve the website and services
• comply with legal, tax or regulatory requirements
• maintain business and transaction records
• send marketing communications where permitted

4. DELIVERY AND SERVICE PROVIDERS

Where necessary, information may be shared with third parties involved in fulfilling your order or providing website services.

These may include:

• couriers
• logistics providers
• payment processors
• web hosting providers
• technical service providers
• professional advisers
• suppliers where direct fulfilment is required

Only information reasonably required for the relevant purpose should be shared.

5. COOKIES AND WEBSITE DATA

The website may use cookies and similar technologies to:

• maintain shopping cart functionality
• remember preferences
• maintain user sessions
• improve website performance
• understand website usage
• protect the website against abuse

Some cookies may be necessary for the website to function correctly.

6. ANALYTICS AND THIRD-PARTY SERVICES

The website may use analytics, security, performance or other third-party services.

Such providers may collect technical information such as IP address, browser type, device information and page activity.

Where third-party services are used, their own privacy policies may also apply.

7. MARKETING

Where permitted, Boon Hardware may use contact information to send information about products, services or promotions.

You may request to stop receiving marketing communications at any time.

Transactional messages relating to orders, payments, deliveries, account security or customer service may still be sent where necessary.

8. DATA SECURITY

We take reasonable steps to protect personal information from:

• unauthorised access
• loss
• misuse
• alteration
• disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. DATA RETENTION

Personal information may be retained for as long as reasonably necessary for:

• order fulfilment
• warranty and customer service
• accounting and taxation
• legal obligations
• fraud prevention
• dispute resolution
• legitimate business record keeping

Information that is no longer reasonably required may be deleted or anonymised where appropriate.

10. ACCESS AND CORRECTION

You may contact Boon Hardware if you believe personal information held about you is inaccurate or if you wish to request access or correction where applicable.

We may need to verify your identity before fulfilling such requests.

11. CHILDREN

This website is intended for general commercial and consumer use and is not specifically directed at children.

We do not knowingly seek to collect unnecessary personal information from children.

12. CHANGES TO THIS POLICY

Boon Hardware may update this Privacy Policy from time to time.

The current version will be published on this website.

13. CONTACT

For privacy-related enquiries, contact: